Our experience at this hotel was superb. The staff were efficient and quickly resolved a small error with our room cards. Staff were friendly across the board, including reception and housekeeping. Luggage storage was provided for free which was nice. The rooms were modern and very clean, and had a very large TV with great selection of channels. The Wi-Fi was quite good, and free, with speeds approaching 50mbps. Dropouts occurred occasionally during the peak times at night. The included safe and refrigerator were nice to have. The location is also great, a few minutes away from Sky Tower and about 10 minutes walk to the pier. Overall a great experience and highly recommended.