I was on crutches after badly hurting my ankle and my parents and I were staying for one night while we went to the Adele concert. The front desk staff were so cheerful and friendly. The room was spacious, clean, stylish and the beds were very comfortable! The staff were so helpful as after we had returned late (midnight) from the concert my mum phoned up the front desk to ask for a pillow and some ice for my ankle, the staff were happy to accommodate and we’re so cheerful ( which was great as mum was very tired). When we went for the buffet breakfast (which was superb) there was a lovely lady who offered to help me with my plate. This may seem insignificant to some readers but I cannot stress how much this made my day as at some hotels you wouldn’t get this service . 🙂 I would definitely stay here again as it is perfectly located and the staff are exceptional. Thank you so much for being helpful and so cheerful! :). I can’t wait to return