Can the air-conditioning be adjusted – it is too cold/hot?
Air-conditioning can be adjusted using the control dial in the room.
Where can I store my bags?
Your bags can be stored with Concierge until you require them.
Do you have an Umbrella/Adaptor?
Umbrellas and adaptors can be borrowed from Concierge.
Can I get a Newspaper?
The hotel supplies the NZ Herald and this can be arranged to be delivered to your room. Alternatively you can collect one from the Concierge desk.
Can you post my mail here?
Yes – just handover the mail stamped and we can post it for you. We can also organize a courier which can be charged back to your room.
What time is check out?
Check out is 11am and check in is 3pm. Any hour you stay in your room after checkout time, there would be a late checkout fee of $20 per hour up until 6pm.
Do we have to pay extra for tea, coffee, cookies or other amenities?
Tea, Coffee Cookies are complimentary. Amenities are available at no extra charge.
If we want an extra bed, rollaway or cot do we have to pay extra?
Baby cots are free and for an extra bed (rollaway) it is $65.
TELEPHONE AND INTERNET
How do I get an outside line? How do you dial an international number?
To get an outside line, lift the receiver of the phone and dial 1, then dial the number you require. For international calling you need to lift the receiver, dial 1 for the outside line, then 00, followed by the country code, the area code and the number. Local and International charges apply.
Where can I access the internet and how much is it?
We have 30min/50mb complimentary Wi-Fi in the lobby bar area and we have computers with high-speed internet access available in our Business Centre on Level 14. In your rooms there is Ethernet as well as wireless available. Minimum charge is $10 for 12hours or 300mb, and $25 for 24 hours or 1000mb.
Also there is 30min/50mb complimentary Wi-Fi in the room per stay.
Can I have a wake up call?
Yes we can arrange a wake up call.
CONFERENCE AND EVENTS
Where are the function rooms?
Our function rooms are located on Levels 4, 5 and 6 and you can access these levels via the lifts/stairs.
OUT AND ABOUT
Where is the closest ATM?
There is an ASB ATM on Level 1 of the Atrium Shopping Centre. There are also ATMs along Queen Street.
How do I get to Queen Street?
The easiest way to reach Queen St is to use the lifts in the Atrium Shopping Centre, exit the lifts on the 2nd floor, and exit the Atrium Shopping Centre onto Elliott Streets. Pass through the small alley way and you would be on Queens St which is the next street from Elliott Street.
How long to get to the airport and how do I get there?
We can arrange a taxi or shuttle for you; otherwise we can arrange a map and detailed directions to the airport for you.
Depending on time of day it would take 25 minutes – 45 minutes, the cost for a taxi would cost approximately $75 – $95. Cost for shuttle is $29 for one person. At concierge, we can arrange that for you.
Where is the BDO Tower? Where is 120 Albert St?
The BDO Tower / 120 Albert St, is located between the hotel and the open aired parking on Albert St, and is accessible from Level 4 lobby area.
Where are the nearest shops? What time do they open and close?
Atrium Shopping Centre is just as you exit the hotel lobby entrance. The main street, Queen St, which runs parallel to the hotel, is the main shopping area nearest to the hotel.
What time is the restaurant open?
For Breakfast, Aria Restaurant opens at 6.30am – 10.30am
For Lunch , Aria Restaurant opens from 12pm-3pm
For Dinner, Aria Restaurant opens from 5.30pm – 10.30pm.
Room Service is 24hours.